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Unable to send email - "An error has occurred while processing the request."

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jey.rudra
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Unable to send email - "An error has occurred while processing the request."

jey.rudra
Hi,

I am newbie to Orbeon Forms and seeking please for your technical assistance.  

Issue: Unable to send email
Installed version: orbeon-2019.2.0.201912301747-CE
Testing platform: Ubuntu and Win10 (with XAMPP)
Error msg: "An error has occurred while processing the request."

I followed the steps mentioned in https://doc.orbeon.com/configuration/properties/form-runner/form-runner-detail-page/form-runner-email and explored for solutions in other forums too, but until now I have been unsuccessful to send out an email via Orbeon Form on both test environments.

I have attached below my config and logs for your reference.

Requesting kindly for the community's help to guide me where I may have made the error in configuration and setup

--- my config of properties-local.xml ---
<properties xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:oxf="http://www.orbeon.com/oxf/processors">
       
       
        <property as="xs:NMTOKENS" name="oxf.xforms.logging.debug">process</property>
       
       
        <property as="xs:anyURI" name="oxf.url-rewriting.service.base-uri" value="http://localhost:8080/orbeon"/>
       
       
        <property as="xs:boolean" name="oxf.http.exceptions" value="false"/>
       
       
        <property as="xs:string" name="oxf.fr.email.smtp.host.*.*" value="smtp.mailserver.com"/>
        <property as="xs:string" name="oxf.fr.email.smtp.port.*.*" value="587"/>
        <property as="xs:string" name="oxf.fr.email.smtp.encryption.*.*" value="tls"/>
        <property as="xs:string" name="oxf.fr.email.smtp.username.*.*" value="[hidden email]"/>
        <property as="xs:string" name="oxf.fr.email.smtp.credentials.*.*" value="pa$sword"/>
       
       
        <property as="xs:string" name="oxf.fr.email.from.*.*" value="[hidden email]"/>
        <property as="xs:string" name="oxf.fr.email.reply-to.*.*" value="[hidden email]"/>
        <property as="xs:string" name="oxf.fr.email.to.*.*" value="[hidden email]"/>
       
       
        <property as="xs:string" name="oxf.fr.resource.*.*.en.email.subject" value="Here is your confirmation: "/>
        <property as="xs:string" name="oxf.fr.resource.*.*.en.email.body" value="Hi, here is an email from Orbeon Forms!"/>
       
       
        <property as="xs:string" name="oxf.fr.detail.buttons.orbeon.contact">summary clear pdf save-final send review</property>
       
</properties>

--- logs from orbeon.log ---

2020-05-09 14:44:01,069 ERROR ProcessorService  -
+----------------------------------------------------------------------------------------------------------------------+
|An Error has Occurred                                                                                                 |
|----------------------------------------------------------------------------------------------------------------------|
|[No error message provided.]                                                                                          |
|----------------------------------------------------------------------------------------------------------------------|
|Application Call Stack                                                                                                |
|----------------------------------------------------------------------------------------------------------------------|
|oxf:/ops/pfc/xforms-xml-submission.xpl                                            |executing processor           |  56|
|······················································································································|
|element=<p:processor name="oxf:pipeline">[...]</p:processor>                                                          |
|name   ={http://www.orbeon.com/oxf/processors}pipeline                                                                |
|----------------------------------------------------------------------------------------------------------------------|
|oxf:/ops/xforms/xforms-server-submit.xpl                                          |executing processor           |  68|
|······················································································································|
|element=<p:processor name="oxf:xforms-server">[...]</p:processor>                                                     |
|name   ={http://www.orbeon.com/oxf/processors}xforms-server                                                           |
|----------------------------------------------------------------------------------------------------------------------|
|----------------------------------------------------------------------------------------------------------------------|
|Exception: org.orbeon.oxf.http.SessionExpiredException                                                                |
|----------------------------------------------------------------------------------------------------------------------|
|org.orbeon.oxf.xforms.state.XFormsStateManager$    |$anonfun$acquireDocumentLock$1|XFormsStateManager.scala      | 154|
|scala.Option                                       |getOrElse                     |Option.scala                  | 189|
|org.orbeon.oxf.xforms.state.XFormsStateManager$    |acquireDocumentLock           |XFormsStateManager.scala      | 154|
|.orbeon.oxf.xforms.XFormsContainingDocumentSupport$|withLock                      |XFormsContainingDocumentSuppor|  75|
|org.orbeon.oxf.xforms.processor.XFormsServer       |org$orbeon$oxf$xforms$processo|XFormsServer.scala            | 635|
|org.orbeon.oxf.xforms.processor.XFormsServer       |start                         |XFormsServer.scala            | 561|
|g.orbeon.oxf.processor.pipeline.PipelineProcessor$4|run                           |PipelineProcessor.java        | 617|
|----------------------------------------------------------------------------------------------------------------------|
|Exception: org.orbeon.oxf.common.ValidationException                                                                  |
|----------------------------------------------------------------------------------------------------------------------|
|org.orbeon.oxf.common.OrbeonLocationException$     |wrapException                 |OrbeonLocationException.scala |  60|
|org.orbeon.oxf.common.OrbeonLocationException      |wrapException                 |OrbeonLocationException.scala |    |
|g.orbeon.oxf.processor.pipeline.PipelineProcessor$4|run                           |PipelineProcessor.java        | 619|
|org.orbeon.oxf.processor.pipeline.PipelineProcessor|executeChildren               |PipelineProcessor.java        | 679|
|org.orbeon.oxf.processor.pipeline.PipelineProcessor|start                         |PipelineProcessor.java        | 614|
|g.orbeon.oxf.processor.pipeline.PipelineProcessor$4|run                           |PipelineProcessor.java        | 617|
|org.orbeon.oxf.processor.pipeline.PipelineProcessor|executeChildren               |PipelineProcessor.java        | 679|
|org.orbeon.oxf.processor.pipeline.PipelineProcessor|start                         |PipelineProcessor.java        | 614|
|g.orbeon.oxf.processor.pipeline.PipelineProcessor$1|getInput                      |PipelineProcessor.java        | 141|
|g.orbeon.oxf.processor.pipeline.PipelineProcessor$1|getKeyImpl                    |PipelineProcessor.java        | 109|
|essor.impl.ProcessorOutputImpl$TopLevelOutputFilter|getKey                        |ProcessorOutputImpl.java      | 261|
|org.orbeon.oxf.processor.impl.ProcessorOutputImpl  |getKey                        |ProcessorOutputImpl.java      | 401|
|processor.pipeline.choose.ConcreteChooseProcessor$1|getKeyImpl                    |ConcreteChooseProcessor.java  | 135|
|essor.impl.ProcessorOutputImpl$TopLevelOutputFilter|getKey                        |ProcessorOutputImpl.java      | 261|
|org.orbeon.oxf.processor.impl.ProcessorOutputImpl  |getKey                        |ProcessorOutputImpl.java      | 401|
|org.orbeon.oxf.processor.ProcessorImpl             |getInputKey                   |ProcessorImpl.java            | 489|
|orbeon.oxf.processor.pipeline.PipelineProcessor$1$2|run                           |PipelineProcessor.java        | 113|
|org.orbeon.oxf.processor.pipeline.PipelineProcessor|executeChildren               |PipelineProcessor.java        | 679|
|org.orbeon.oxf.processor.pipeline.PipelineProcessor|access$000                    |PipelineProcessor.java        |  60|
|g.orbeon.oxf.processor.pipeline.PipelineProcessor$1|getKeyImpl                    |PipelineProcessor.java        | 111|
|essor.impl.ProcessorOutputImpl$TopLevelOutputFilter|getKey                        |ProcessorOutputImpl.java      | 261|
|org.orbeon.oxf.processor.impl.ProcessorOutputImpl  |getKey                        |ProcessorOutputImpl.java      | 401|
|cessor.pipeline.TeeProcessor$TeeProcessorOutputImpl|getKeyImpl                    |TeeProcessor.java             | 147|
|essor.impl.ProcessorOutputImpl$TopLevelOutputFilter|getKey                        |ProcessorOutputImpl.java      | 261|
|org.orbeon.oxf.processor.impl.ProcessorOutputImpl  |getKey                        |ProcessorOutputImpl.java      | 401|
|org.orbeon.oxf.processor.ProcessorImpl             |getInputKey                   |ProcessorImpl.java            | 489|
|org.orbeon.oxf.processor.ProcessorImpl             |getInputKeyValidity           |ProcessorImpl.java            | 521|
|org.orbeon.oxf.processor.ProcessorImpl             |isInputInCache                |ProcessorImpl.java            | 502|
|org.orbeon.oxf.processor.ProcessorImpl             |isInputInCache                |ProcessorImpl.java            | 507|
|processor.pipeline.choose.ConcreteChooseProcessor$1|getKeyImpl                    |ConcreteChooseProcessor.java  | 131|
|essor.impl.ProcessorOutputImpl$TopLevelOutputFilter|getKey                        |ProcessorOutputImpl.java      | 261|
|org.orbeon.oxf.processor.impl.ProcessorOutputImpl  |getKey                        |ProcessorOutputImpl.java      | 401|
|org.orbeon.oxf.processor.ProcessorImpl             |getInputKey                   |ProcessorImpl.java            | 489|
|org.orbeon.oxf.processor.ProcessorImpl             |getInputKeyValidity           |ProcessorImpl.java            | 521|
|org.orbeon.oxf.processor.ProcessorImpl             |isInputInCache                |ProcessorImpl.java            | 502|
|org.orbeon.oxf.processor.ProcessorImpl             |isInputInCache                |ProcessorImpl.java            | 507|
|processor.pipeline.choose.ConcreteChooseProcessor$1|getKeyImpl                    |ConcreteChooseProcessor.java  | 131|
|essor.impl.ProcessorOutputImpl$TopLevelOutputFilter|getKey                        |ProcessorOutputImpl.java      | 261|
|org.orbeon.oxf.processor.impl.ProcessorOutputImpl  |getKey                        |ProcessorOutputImpl.java      | 401|
|cessor.pipeline.TeeProcessor$TeeProcessorOutputImpl|getKeyImpl                    |TeeProcessor.java             | 147|
|---8<--------8<--------8<--------8<--------8<--------8<--------8<--------8<--------8<--------8<--------8<--------8<---|
|scala.runtime.java8.JFunction0$mcV$sp              |apply                         |JFunction0$mcV$sp.java        |  23|
|org.orbeon.oxf.util.DynamicVariable                |withValue                     |DynamicVariable.scala         |  42|
|org.orbeon.oxf.webapp.ProcessorService$            |withProcessorService          |ProcessorService.scala        | 146|
|org.orbeon.oxf.servlet.OrbeonServlet               |service                       |OrbeonServlet.scala           |  76|
|javax.servlet.http.HttpServlet                     |service                       |HttpServlet.java              | 728|
|org.apache.catalina.core.ApplicationFilterChain    |internalDoFilter              |ApplicationFilterChain.java   | 303|
|org.apache.catalina.core.ApplicationFilterChain    |doFilter                      |ApplicationFilterChain.java   | 208|
|org.apache.tomcat.websocket.server.WsFilter        |doFilter                      |WsFilter.java                 |  52|
|org.apache.catalina.core.ApplicationFilterChain    |internalDoFilter              |ApplicationFilterChain.java   | 241|
|org.apache.catalina.core.ApplicationFilterChain    |doFilter                      |ApplicationFilterChain.java   | 208|
|org.orbeon.oxf.servlet.FormRunnerAuthFilter        |doFilter                      |FormRunnerAuthFilter.scala    |  50|
|org.apache.catalina.core.ApplicationFilterChain    |internalDoFilter              |ApplicationFilterChain.java   | 241|
|org.apache.catalina.core.ApplicationFilterChain    |doFilter                      |ApplicationFilterChain.java   | 208|
|org.orbeon.oxf.servlet.LimiterFilter               |$anonfun$doFilter$3           |LimiterFilter.scala           |  85|
|scala.runtime.java8.JFunction0$mcV$sp              |apply                         |JFunction0$mcV$sp.java        |  23|
|org.orbeon.oxf.logging.LifecycleLogger$            |withEvent                     |LifecycleLogger.scala         | 125|
|org.orbeon.oxf.servlet.LimiterFilter               |$anonfun$doFilter$2           |LimiterFilter.scala           |  85|
|scala.runtime.java8.JFunction0$mcV$sp              |apply                         |JFunction0$mcV$sp.java        |  23|
|org.orbeon.oxf.logging.LifecycleLogger$            |withEvent                     |LifecycleLogger.scala         | 125|
|org.orbeon.oxf.servlet.LimiterFilter               |$anonfun$doFilter$1           |LimiterFilter.scala           |  78|
|org.orbeon.oxf.servlet.LimiterFilter               |$anonfun$doFilter$1$adapted   |LimiterFilter.scala           |  72|
|scala.Option                                       |foreach                       |Option.scala                  | 407|
|org.orbeon.oxf.servlet.LimiterFilter               |doFilter                      |LimiterFilter.scala           |  72|
|org.apache.catalina.core.ApplicationFilterChain    |internalDoFilter              |ApplicationFilterChain.java   | 241|
|org.apache.catalina.core.ApplicationFilterChain    |doFilter                      |ApplicationFilterChain.java   | 208|
|org.apache.catalina.core.StandardWrapperValve      |invoke                        |StandardWrapperValve.java     | 219|
|org.apache.catalina.core.StandardContextValve      |invoke                        |StandardContextValve.java     | 110|
|org.apache.catalina.authenticator.AuthenticatorBase|invoke                        |AuthenticatorBase.java        | 492|
|org.apache.catalina.core.StandardHostValve         |invoke                        |StandardHostValve.java        | 165|
|org.apache.catalina.valves.ErrorReportValve        |invoke                        |ErrorReportValve.java         | 104|
|org.apache.catalina.valves.AccessLogValve          |invoke                        |AccessLogValve.java           |1025|
|org.apache.catalina.core.StandardEngineValve       |invoke                        |StandardEngineValve.java      | 116|
|org.apache.catalina.connector.CoyoteAdapter        |service                       |CoyoteAdapter.java            | 452|
|org.apache.coyote.http11.AbstractHttp11Processor   |process                       |AbstractHttp11Processor.java  |1195|
|e.coyote.AbstractProtocol$AbstractConnectionHandler|process                       |AbstractProtocol.java         | 654|
|.apache.tomcat.util.net.JIoEndpoint$SocketProcessor|run                           |JIoEndpoint.java              | 319|
|java.util.concurrent.ThreadPoolExecutor            |runWorker                     |                              |    |
|java.util.concurrent.ThreadPoolExecutor$Worker     |run                           |                              |    |
|che.tomcat.util.threads.TaskThread$WrappingRunnable|run                           |TaskThread.java               |  61|
|java.lang.Thread                                   |run                           |                              |    |
+----------------------------------------------------------------------------------------------------------------------+

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Alessandro Vernet
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Re: Unable to send email - "An error has occurred while processing the request."

Alessandro Vernet
Administrator
Hi Jey,

I suspect there are other errors before or after the one your quoted that
might tell us more about what is happening. So we have more information in
the log, could you please try to set your logging as described in the
Development configuration section of the XForms Logging page  (see link
below), stop your server, remove the `orbeon.log`, restart the server,
reproduce the issue and attach the `orbeon.log` you get?

https://doc.orbeon.com/configuration/advanced/xforms-logging.html

‑Alex

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jey.rudra
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Re: Unable to send email - "An error has occurred while processing the request."

jey.rudra
Hi Alex,

My apologies for the delay to reply back.

I have troubleshooted and resolved the issue.

Thank you.

Jey.

On Tuesday, May 12, 2020 at 12:56:03 AM UTC-4, Alessandro Vernet wrote:
Hi Jey,

I suspect there are other errors before or after the one your quoted that
might tell us more about what is happening. So we have more information in
the log, could you please try to set your logging as described in the
Development configuration section of the XForms Logging page  (see link
below), stop your server, remove the `orbeon.log`, restart the server,
reproduce the issue and attach the `orbeon.log` you get?

<a href="https://doc.orbeon.com/configuration/advanced/xforms-logging.html" target="_blank" rel="nofollow" onmousedown="this.href=&#39;https://www.google.com/url?q\x3dhttps%3A%2F%2Fdoc.orbeon.com%2Fconfiguration%2Fadvanced%2Fxforms-logging.html\x26sa\x3dD\x26sntz\x3d1\x26usg\x3dAFQjCNEK0Z2SHcCE_8wt7zB5OqJ3fET_PQ&#39;;return true;" onclick="this.href=&#39;https://www.google.com/url?q\x3dhttps%3A%2F%2Fdoc.orbeon.com%2Fconfiguration%2Fadvanced%2Fxforms-logging.html\x26sa\x3dD\x26sntz\x3d1\x26usg\x3dAFQjCNEK0Z2SHcCE_8wt7zB5OqJ3fET_PQ&#39;;return true;">https://doc.orbeon.com/configuration/advanced/xforms-logging.html

‑Alex

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Alessandro Vernet
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Re: Unable to send email - "An error has occurred while processing the request."

Alessandro Vernet
Administrator
Excellent Jey, I'm glad you got that email config to work! And thank you for
the update.

‑Alex

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